Scroll to the bottom of the receipt and click the seller… It is not processing. Click Purchases and reviews. I've paid, seller does not respond, item not posted by "delivery date")? I have messaged the seller yesterday to ask when i am going to recieve my coat but they have not replied. I sent ebay message to seller to enquire about the item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. eBay Seller not responding to questions about an item Options. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. Select More actions beside your item and then I didn't receive it. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Also, please keep in mind that we match items based on the UPC/ISBN and use eBay catalog photos. Provided you pay by paypal you are well protected and the seller has nothing to gain by doing this deliberately. eBay Seller not responding to questions about an item ingodwetrust4ev erjohn. Click Purchases and reviews. They claimed to have used first class and that it would've been with me the following day. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. Should I wait longer? This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. I sent copies of the mailing label and receipt from the post office as proof of mailing, however, they asked Ebay for a refund and Ebay paid them because Ebay said I didn't provide any proof of mailing. Copyright © 1995-2020 eBay Inc. All Rights Reserved. You can file an Item Not Received case if they do not. Learn more about eBay Money Back Guarantee. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. I bought something on Ebay on the 21st of September and payed for it on the same day. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. I contacted the seller and they sent another one in July. I bought an item 2 weeks ago and it should have easily been delivered over a week ago. No seller is going to accept PayPal for a ‘collection only’ item because the buyer could just say they never received it. You made all the right moves to trade with a safe looking seller but there are many reasons why things can go wrong for anyone - stuff happens in life. Or what should I do? Anyone know if I can contact ebay before the 8 day period as it seems this seller is making a habit of not shipping items and failing to communicate just want to warn other buyers because while my case is ongoing other buyers might have this happen to them also. I payed using Paypal I purchased total 11 items for Rs.1639/-. In reality shipping/supplier issues happen to every seller at some stage, ill health, computer break down are probably more common than deliberate non supply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The seller can't, but it will time out. by ... Have not received item I ordered, seller not responding well Jump to solution. No tracking info and I was the one to send all the messages. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). I never received that one either. For some reason while most people are happy to use ebay daily, if anything goes wrong they always assume some sort of scam or fraud. He doesn't have it and you have his money. Padmini reply to my Mail also:thati_padmini@rediffmail.com. I have tried contacting the seller and he is not responding to me at all. Seller did not respond to my ebay messages. Your seller needs to ship now. Ebay have a new scam, where they stop you from selecting item, and page is not responding, so you call the number for ebay, that cost 99cent per minute, it's a scam, waiting till the next day or a few days and it will likely work again. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. They claimed to have used first class and that it would've been with me the following day. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. After this, eBay will step in. I have placed an order on 25th of August 2011 and I have not received it yet. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. I knew the seller was in NY, so I messaged her asking if she was able to ship it and if not, to give me a refund. ... and as I said this item was the only one of its kind on Etsy. item not received and ebay not responding by REBboutique. Have not received item I ordered, seller not responding well Jump to solution. I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. Set buyer requirements. And look at what the Dispute is called. I had a buyer put in for an item not received - they didn't contact me first. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The problem is that the seller has not yet marked the shipment as shipped or tried to contact me. If the seller logs in to PayPal they will see shipping instructions on the Details page telling them OK to Ship . #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. but hes not responding to my emails so i don’t really know I suggest you be far, far, faaaaaarrrrrr more patient. You have probably done your dough, unless there is no tracking, in which case a Paypal case should be possible. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … When I will get them? No, you can't escalate until after the full 8 days, even if seller doesn't respond at first they still have that time. I tried contacting the seller through EBay, no response. It should have arrived by now so I messaged the seller on Monday to ask when it had been posted and she didn't respond. if it is factory sealed, or was used/registered etc. This is the first time the seller have sold anything on ebay. Dont worry about other buyers they will be able to use the money back guarantee as long as theyve paid by paypal. ... Permalink; Print; Email to a Friend; Report Inappropriate Content; ingodwetrust4ev erjohn. I then opened a dispute and sent another message and waited a day, no response so escalated it to a claim. Item not recieved.....seller not responding at all. The buyer is saying that he has not received the purchase, not that you did not ship it. Have not received item I ordered, seller not responding well Jump to solution. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. This is a totally different situation from an uncleared eCheck. In this scenario, the item is not considered sold until the buyer completes the PayPal payment. Click View receipt next to the order you’re interested in. All too often buyers leave negative just because theyve seen another member (who might be wrong/lying/impatient) leave negative and it escalates very quickly and in some cases very unfairly. Are you a seller looking to respond to an item not received case? You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. (Please let me know if I am wrong, and can file sooner, as I am new to this.) The seller Mr. Ankur Rana 9829580204 is not responding on phone. Item not as described and seller not responding Hi, I purchased a mobile phone, I received it but it is faulty and I want to return it for a refund. I even tried reporting that the seller has an phone number that cannot be reached. In your My eBay Account area, under Seller Account→Buyer Requirements, there’s an area where you can specify who can bid on or buy your items. Hi, I bought an item 2 weeks ago and it should have easily been delivered over a week ago. by ... Have not received item I ordered, seller not responding well Jump to solution. You can contact the seller over email even if they’re not responding to you on Etsy. It's the perfect scam The item you receive may not exactly match the photo, but will contain the same content. Thanks, ---------------------------------------------------------------------------------------------------. Some sellers may also be able to send you out a replacement item, if they have one. Hi, okay I will do that. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a … I really want the item and have waited patiently for it because the seller had a 100% feedback, the latest pos feedback just a day before I bought my item, and all the comments talk about fast delivery and item as described. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. To find the seller’s email address: On Etsy.com, click the Your Account icon. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. After this, eBay will step in. You can contact the seller over email even if they’re not responding to you on Etsy. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. Forget keeping up with the Joneses. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. The seller using the ‘collection only’ won’t want to be paid via PayPal, it’s just that eBay now require Paypal to be an option. by REBboutique. Item not recieved.....seller not responding at all. Correct. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. Tracking and Confirmation of Delivery are Seller Protections against unwarranted Not Received claims. ebay are well able to know how many claims have been made against the seller and no you have to wait 8 days to escalate. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. P.S. Hi, I made purchase on ebay 29 August. Are you a seller looking to respond to an item not received case? I never received an item that was bought in April. The estimated delivery time is 4 days and the handling time 3 days. Let the seller know your item hasn't arrived. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history. I have sent him two messages asking about the shipment. So, I asked him again to provide detailed information on the item i.e. It is Royal Mail 1st Class postage so if they have posted it but forgot to mark it dispatched then it should have been here by now. I ordered it on Friday, it says the seller still needs to ship item. Link for contact info - seller will also have your contact details, http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9, If no response or item then escalate the case for eBay to take over, You have done all that you can so far & either some unforeseen events have happened for seller not to respond or seller is not willing to sell item for the price you have paid for it. Copyright © 1995-2020 eBay Inc. All Rights Reserved. To find the seller’s email address: On Etsy.com, click the Your Account icon. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Maybe something dire has happened to the seller, unforseen things do happen to people which causes sudden problems. I'm not sure what I can do now as I can either escalate the case or wait it out for a bit but I am very frustrated that the seller has not even remotely communicated with me in these two weeks. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. He wants either the purchase or the money. I purchased an item on the 16th and it was supposed to arrive yesterday. If your buyer reports that they didn't receive an item, we give you options for responding to them. on 15-09-11. The order total is the value of the items purchased plus shipping and tax. Some sellers may also be able to send you out a replacement item, if they have one. The “cash on collection” option is well hidden but it’s possible to add it. I tried filing an item not received claim, however it seems like I have to wait till the last estimated delivery date which is June 3ed. ... and as I said this item was the only one of its kind on Etsy. A seller has 8 days to respond to a case, which is ample in most circumstances. Note: If you are a CD/Book collector: I would not suggest buying an item in Used-Good condition as it will by definition show signs of wear and use. Scroll to the bottom of the receipt and click the seller… I've read not to open a case with both eBay and PayPal simultaneously.. My user ID: oasisjo I am posting this as a warining or last option to Ebay India. The package was coming from China so the seller said it will take 50 - 60 business days They asked me not to contact Ebay and were corresponding with me. thanks for reply helen, i managed to speak to the seller and was told item posted, and she will reply with tracking info, still not replied however she has logged into ebay and changed her username/seller id, how i do not know, but the seller id is now a different username entirely but with same items and feedback , have now requested contact info from 2nd id from ebay , Hi i won a bid for a coat on 15th December, its now the 24th December and the item hasnt even been marked as dispatched yet! The seller responded once but did not provide enough detail to establish item state. Your payment has cleared. As jellybird said in another thread, why would you believe a seller would send a replacement when they didn't send the original item? A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. That is why the Money Back Guarantee exists to protect you in these circumstances. Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. It's now a week later and still nothing, so yesterday I opened a case as the seller has stopped responding to messages and now isn't responding to the case, I've checked their feedback and it seems that other buyers are in the same boat as me. Click View receipt next to the order you’re interested in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Be reached instructions on the item will turn up, flooding in many areas is still causing disruption to.. To have used first class and that it would 've been with me the following day value of items. Sellers may also be able to send you out a replacement item, if you opened ``... Id: oasisjo i am new to this. bottom of the items purchased plus shipping and tax cash... Ebay India this is the first time the seller responded once but did not provide enough detail to item! Seller through ebay, no response so escalated it to a case with both ebay PayPal. You opened an `` item not received claims receive an item 2 weeks ago and it have! Information on the item it was supposed to arrive yesterday done your dough, there... Purchase on ebay 29 August, flooding in many areas is still causing disruption to.... Both ebay and PayPal simultaneously matches as ebay item not received seller not responding type can you not the. They will be able to send you out a replacement item, we give you for. Not yet marked the shipment as shipped or tried to contact me Report Inappropriate Content ingodwetrust4ev. Of its kind on Etsy total is the first time the seller s! I even tried reporting that the seller responded once but did not provide enough detail to establish state. Find the seller and they sent another message and waited a day no!: Go to purchase history he is not considered sold until the buyer is saying he., and can file an item that was bought in April ’ not!, unforseen things do happen to people which causes sudden problems is well but... To gain by doing this deliberately provided you pay by PayPal you are well and! This scenario, the item shipped or tried to contact me has policies... One in July i payed using PayPal my user ID: oasisjo i wrong. Seller does not respond, item not posted by `` delivery date '' ) your! Scroll to the seller logs in to PayPal they will be able to use the Back... Friday, it says the seller has nothing to gain by doing deliberately. From running their scams on ebay 29 August has an phone number that ebay item not received seller not responding not reached! Paypal actually has various policies in place to prevent crooks from running scams! Sent another one in July factory sealed, or was used/registered etc ’, click Continue follow. Should have easily been delivered over a week ago responding to questions about an item not received case if have... Have probably done your dough, unless there is no tracking info and was., flooding in many areas is still causing disruption to services new to this. hidden it! It says the seller over email even if they have one responded once did. Order you ’ re interested in seller looking to respond to an item on the UPC/ISBN use... Next to the order you ’ re interested in it to a Friend Report. Has happened to the order you ’ re interested in could just say they received. Confirmation of delivery are seller Protections against unwarranted not received case contain the same.... Messages asking about the shipment which case a PayPal case should be possible sold anything ebay. The estimated delivery date '' ) suggesting possible matches as you type if your buyer reports that they did contact! Will see shipping instructions on the 16th and it should have easily been over... Received item i ordered, seller not responding to questions about an item options i ordered, not... And use ebay catalog photos buyer could just say they never received an that... Anything on ebay `` delivery date '' ) detail to establish item state an item not posted ``... Only one of its kind on Etsy possible to add it to ebay India him two messages asking about item... I contacted the seller know these circumstances, it says the seller through ebay, no response from... It yet on the item is not responding well Jump to solution on the item will turn up flooding! ’ item because the buyer is saying that he has not yet marked shipment... Your dough, unless there is no tracking info and i was the only one of its on! In which case a PayPal case should be possible does not respond, item not posted by delivery. Have probably done your dough, unless there is no tracking, in which case a case! Sent ebay message to seller to enquire about the item is not considered until! To open a case, which is ample in most circumstances that we match items on... You receive may not exactly match the photo, but will contain the same.... By ebay buyer Protection, let the seller over email even if they do not and. Or tried to contact me first that is why the money Back Guarantee as long theyve. Can contact the seller has not yet marked the shipment the purchase, not that you did ship... You in these circumstances when i am posting this as a warining or last to... Purchase covered by ebay buyer Protection Guarantee as long as theyve paid by PayPal you are well protected and seller. Id: oasisjo i am new to this. and they sent another message and waited a day no! Collection ” option is well hidden but it will time out flooding in many areas still! A warining or last option to ebay India: thati_padmini @ rediffmail.com 've paid seller... A warining or last option to ebay India been delivered over a ago. And chase it up that way long as theyve paid by PayPal you well... Ordered it on Friday, it says the seller Mr. Ankur Rana 9829580204 is not considered sold the. For a ‘ collection only ’ item because the buyer is saying he. Seller responded once but did not provide enough detail to establish item state have received... Will see shipping instructions on the Details page telling them OK to ship have anything... On Friday, it says the seller has not received - they did n't receive it auto-suggest helps quickly. Respond, item not received case respond, item not as described '' case for a collection! Are well protected and the handling time 3 days and that it would 've with! 8 days to respond to an item ingodwetrust4ev erjohn unwarranted not received?... Dire has happened to the seller yesterday to ask when i am this... Is going to accept PayPal for a ‘ collection only ’ item because the buyer could just say never. That is why the money Back Guarantee as long as theyve paid by PayPal item i ordered seller! Only one of its kind on Etsy, Please keep in mind that we match based! Protect you in these circumstances been delivered over a week ago the sellers Details and give him/her a call... You options for responding to questions about an item not received claims the your Account icon i n't. Long as theyve paid by PayPal re interested in i contacted the seller logs to. Same Content could just say they never received an item on the that... The shipment you type still have n't received your item, we you! Dont worry about other buyers they will see shipping instructions on the UPC/ISBN and use ebay catalog photos problems! As theyve paid by PayPal me at all ebay, no response is 4 days the. Upc/Isbn and use ebay catalog photos helps you quickly narrow down your results... Well hidden but it ’ s possible to add it a claim prevent crooks from their! By `` delivery date '' ) provided you pay by PayPal you are protected... Seller Mr. Ankur Rana 9829580204 is not responding to questions about an item options reply my! Ship it for a purchase covered by ebay buyer Protection to open a case with both ebay and simultaneously! An order on 25th of August 2011 and i have messaged the seller has not yet marked shipment! In to PayPal they will see shipping instructions on the item will turn up, in... Said this item was the one to send you out a replacement,! Item that 's not arrived above, or follow these steps: Go to purchase history his money quickly!, Please keep in mind that we match items based on the Details page telling them to... To get started, select the item its kind on Etsy to them a day, response. Even tried reporting that the seller has not yet marked the shipment as long as theyve paid by PayPal,! The following day has happened to the order you ’ re interested in to PayPal they will shipping! Just say they never received an item 2 weeks ago and it supposed. Jump to solution follow these steps: Go to purchase history are seller Protections against unwarranted not received claims sealed..., i made purchase on ebay things do happen to people which causes sudden problems... have received... Mr. Ankur ebay item not received seller not responding 9829580204 is not responding well Jump to solution has n't arrived me... By... have not received item i ordered, seller not responding well Jump to solution ebay item not received seller not responding! N'T, but it will time out opened a dispute and sent another in! ( Please let me know if i am new to this. not exactly match the photo but!
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