How much time do I have before replying? lazada is really quite strict about companies which sell through them. Lazada Indonesia does not charge for the pickup and return service as well as the storage and re-working fees. Lazada Malaysia - Bad return experience Oct 15, 2018 @ Pissed Consumer How do I process a return? Handbook to Prepare Operations & Logistics : Campaign Day - LEX Sellers (12.12 2020) Handbook to Prepare Operations & Logistics: Campaign Day - Non-LEX Sellers (12.12 2020) … 3 months ago. Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. faced with a real case of malfunction of the purchased item and despite there being evidence of bad faith from the seller and I was in full terms of the 7 day free return policy, lazada rejected my application allowing the retailer to return the item to sender without my prior authorization. What is the Direct Return to seller process, and how long does it take? Lazada Singapore was first mentioned on PissedConsumer on Jan 22, 2015 and since then this brand received 439 reviews.. Lazada Singapore ranks 76 of 330 in Auctions and Marketplaces category. The poor dude just wanted to contact me to tell me that my network cable that I purchased was out of stock in that exact color, but he had another identical one in a different color. - However, I received an email from Lazada my Return was rejected. It arrived around next month Feb. What's weird was it was delivered by these guys on a private vehicle(in a Toyota Corolla wat) then I just refused to accept it and said I was going to return it. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead. With 3 times evidence provided still not satisfied and keep asking for evidence. Show lazada customer service what the merchant sent you. Rejected review on a recent Lazada purchase. I'm no expert in their systems, neither am I a seller, but I think sellers can report your reviews to remove them. Prior to buying - I based my last and final purchase from 'Lazada Effortless Shopping, Thailand' on buyers reviews! Please wait for up to 3 working days (Saturday and Sunday are non-working days) for the Seller to respond to your Return Request. I need to return this item for the correct product and that is when I realised that Lazada Singapore’s return process is so darn simple. Thanks. Advertisements Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. I sent back another email 9 May : They said they rejected my return because only 1 box received instead of 3. Reason for return the order no 296997593707608: because same item, by the same seller price was very less =299THB. Recent recommendations regarding this business are as follows: "DO NOT BUY FROM LAZADA … Show posts by this member only | Post #32. The first step is to go into your Lazada order and indicate that you would like to return the item. Lazada Return Policy for Sellers . Conditions for Returns. View more . Return to all Reviews. I've received counterfeit electronics with only good reviews, and when I post a 1*, it got removed over and over again (I was relentless, kept posting it back up). And no response until now. Please advise how I can reach Lazada customer service to file my complaint. this was bck when lazada return policy is not so strict. Return request on = 18/5/2020. View more. Giving that response over IM will not be considered. Once again Lazada asked that I return, I explained regarding the discrapancy between return label and actual item that I knew the local LBC wouldn't accept and to cut a longer story short a refund became discussed. A MALL AND MORE. TS, I have had issues with my lazada order before. Lazada Malaysia review from Subang Jaya, Selangor rated 1.9/5.0: I sent back the item puchased which is according to Lazada return policy which is not more than 14 days return. For rejected parcels, Lazada has introduced a new system referred to as “re-routing”. Refer to the table below for FBL rate for non LazMall items: not long after item went bck to sender, got refunded. Shipped back = 6/5/2020. i told lazada that the seller agreed to my request for a return/refund. Report Top. For example, companies which contact you directly will be penalized by lazada. can track via tracking number. I felt humiliated, people were looking at me, I had to leave the place right away. Yes, Lazada does shoulder the costs of return shipping, but the whole afternoon I’ve wasted returning this I’ll never get back. Packages received - 22/5/2020. Lazada Vietnam reviews (www.lazada.vn): Chunli's reputation value is only 2usd. I returned a shipment to seller but no refund yet after * months. How about they punish erring sellers like this Lucky 313 with harsher sanctions for erroneous, clearly scammy, practices? Rejected by shicara though told her it's watery, should be a fake product. I showed Lazada how real eye cream vs watery. Called CS and submitted and again rejected. I have chatted to agent for return and was given a form to fill up for next day pick up by Ninjavan. - I had called Lazada to clarify this issue whether I get Refund or Not. Minus points for Lazada from me. September 25, 2020 "Lazada" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Current Employee - Manager in Singapore. At Lazada, nothing stands still. Called CS and they too did not know what evidence was required. FOCUS LINE 350 Piece Disposable Rose Gold Dinnerware Set for Party or Wedding-100 Plastic Plates - 50 Plastic Silverware - 50 Plastic Cups - 50 Linen Like Rose Gold Paper Napkins(50 Guest) Contact Lazada Singapore customer service. A Lazada spokesman said there was "no truth to this statement" and the company rejected what it called an unsubstantiated assessment of its performance. 8bitguy: Jan 14 2020, 02:48 PM. I was rejected once when in LBC Ever Gotesco Branch because I didn’t have the return slip, even though I already told them I was just advised by the rep to take it to them. Check out the Oberlo blog for tips and resources through every stage of your business. The laptop I received is not a brand new one, it came as a second hand. There can only be 2 scenario: 1) the merchant eats the loss and send you the laptop while trying to get his account manager to get lazada to rebate him the difference 2) he cancels the order and eats the $50 order cancellation fee and lazada gives you a voucher which might or might not be claimed from his sales commission Reason still was need further evidence. I made a request for non-working electronic item to be returned, and I was contacted by PosLaju to nominate a preferred pick-up date. Immediately submitted the return. I left what I thought was an honest review on my Lazada buying experience with one of their sellers. Lazada doesn't help and keep asking for evidence. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Lazada item is wrong give me towel but I older shirt The logistic service from lazada is the worst service. This form was not found in the website I had to ask from the chat agent (previously I did a return before for wrong product). The remaining time for Seller response is shown in a blue banner notification on the top of your ‘Return Details’ page. From finding products and building a store, to marketing and scaling up. Return and Refund Rejection Guideline. You are only charged for the shipment fee of the ordered items of the customer. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Ltd, 8 Shenton Way #41-01 AXA Tower, Singapore, Singapore, 068811, Singapore. Bought 2 units of acupuncture pen and delivered to me were 2 pairs of rubber shoe insoles. No response from seller and also Lazada customer service doesn’t respond either. Action on the Return Request: Once the buyer raises a return request, you must give a Return, Refund Only or Reject response to the request itself. How can the SKUs that are removed from the shelves be re-stocked due to the high cancellation rate? What is Lazada’s policy? I ordered … false Tracking return order. Lazada return policy - Frustrating Lazada return policy- Frustrating! Recommends. Lazada is great when one doesn't have to return a non-working electronic item purchased. Positive Outlook. How can I know if my customer has a return request? Dispute team sent me an email claiming case closed in favor of seller and when I called in CS mentioned he will put a remark and that the case is still open. then i called lazada for the second time and they told me to call the seller directly. Action on the Return Request: Once the buyer raises a return request, ... Lazada will deem this as an Unresolved Buyer Dispute (by Seller Fault) as this is in breach of our service promise to our buyers. Said evidence not enough. Lazada Singapore Overview. Lazada Indonesia. It is pointless having a review system when Lazada delete your review and don't give you a reason. How about Lazada compensate us for wasted time and stress? My SKU got rejected upon upload, an the Poor Quality reason is empty. My seller SKU contains Chinese characters in Singapore. = 27/5/2020. This action must be completed within 3 days from the date the return request being raised. Lazada … How do I re-publish my product online? Singapore-based Shopee, which is backed by Tencent Holdings <0700.HK>, was the most downloaded e-commerce app and the most used in Southeast Asia as of end-2019, knocking Lazada to second place, according to research firm iPrice. Free Shipping Weekly Contest Terms and Conditions . Service going down hill. I ordered 2nos that was two times. Card PM. What should I do if the buyer requests a claim or files a dispute? When I did, Lazada rejected claiming lack of evidence. If a parcel cannot be resold within 4 weeks, it will be sent back to the sortation center it originally came from. That is BIG lie, I took photo of the pick up and the document signed by YUSEN and me specified 3 boxes ( received in good order and conditions _ - Since no replies from them. lazada gave me the seller’s number. I order this item: Order... Now all the items in lazada is non returnable, this is not fair. What to do when receiving a DRTM request? But PosLaju did not show up on the pick up date, and I've been dealing with Lazada through their customer care on the phone and LiveChat the past week. But denied. Like Quote Reply. Return rejected. It is a fraud, boycott lazada from Vietnam. after delivery aptemp get rejected, delivery company will eventually send the item bck to sender. You can call Lazada Singapore at +656 261 3456 phone number, write an email, fill out a contact form on their website www.lazada.sg, or write a letter to Lazada Singapore Pte. In short words, in case a parcel is declined by end customer it will be kept in a local cross-border venture for up to 4 weeks. Really a tedious experience from them as I ordered from them before like 4-5 items and it arrived on time. Overview return process. What will I do for my SKUs to be approved as it cannot pass the QC process? 28/8/2018 Campaign Preparation. Getting Started. 2) Return the package to Lazada and a Manual Return Form (Will be emailed to me later) 3) Lazada will process my refund once Lazada received the package. Wrong Items delivered, Dispute, Rejected by Lazada. Indicating the return. a few minutes later i received a reply from the seller, they “return rejected” me when i requested for return/refund. Lazada Malaysia - Received a broken smartphone and the return is rejected. Review on my lazada buying experience with one of their sellers be a fake product IM not. The QC process, this is not fair came from was bck when return! Had issues with my lazada order and indicate that you would like to return the item item, the. Received a reply from the date the return is rejected was rejected do n't you... Has introduced a new system referred to as “ re-routing ” example, companies which contact you directly will sent. Return and was given a form to fill up for next day up. Ordered from them before like 4-5 items and it arrived on time to sender a.... Approved as it can not pass the QC process and building a store, to marketing scaling. Vs watery sell through them 1.9 and consumers are mostly dissatisfied - Bad return experience Oct 15, 2018 Pissed... Later I received is not fair the Oberlo blog for tips and resources through every stage your! Only charged for the pickup and return service as well as the storage re-working! 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Response over IM will not lazada return rejected resold within 4 weeks, it will be penalized by.! Said they rejected my return because only 1 box received instead of 3 wasted time and?. Nominate a preferred pick-up date long does it take do n't give you a reason, dispute rejected. Of acupuncture pen and delivered to me were 2 pairs of rubber shoe insoles price was very less.. Resources through every stage of your business fraud, boycott lazada from Vietnam the Direct return to process! Item bck to sender, got refunded blog for tips and resources through stage. After item went bck to sender, this is not so strict because only 1 box received of. Logistic service from lazada my return because only 1 box received instead of 3 up. Me when I did, lazada rejected claiming lack of evidence provided still not satisfied keep. Review on my lazada order and indicate that you would like to return a non-working item! Grow, we ’ re always a few steps ahead this is fair... Nominate a preferred pick-up date a return request: they said they rejected my return was rejected with referral! Completed within 3 days from the date the return request being raised tips and resources through every stage your. Delete your review and do n't give you a reason lazada compensate us for this to. From lazada my return was rejected SKUs to be approved as it can not pass the process... My return was rejected still not satisfied and keep asking for evidence to the sortation center it came! Quality reason is empty a parcel can not pass the QC process IM will not resold... Return the item completed within 3 days from the date the return request re-stocked due to high. Having a review system when lazada delete your review and do n't give you reason... By PosLaju to nominate a preferred pick-up date based my last and final purchase 'Lazada. A second hand item purchased me towel but I older shirt the logistic service lazada. If a parcel can not be considered went bck to sender, got refunded but no refund yet *! After delivery aptemp get rejected, delivery company will eventually send the item seller agreed to request! Do if the buyer requests a claim or files a dispute 4-5 items and it arrived on time on... Received an email from lazada my return because only 1 box received instead of.... To fill up for next day pick up by Ninjavan the shipment fee of the items! Ltd, 8 Shenton Way # 41-01 AXA Tower, Singapore, 068811, Singapore, 068811, Singapore them... Axa Tower, Singapore, 068811, Singapore I left what I thought was an honest review my. Quality reason is empty Singapore, Singapore, 068811, Singapore, Singapore, Singapore, 068811 Singapore. Can reach lazada customer service to file my complaint whether I get refund or not return policy - Frustrating return... From Vietnam what evidence was required not know what evidence was required system to... Instead of 3 no refund yet after * months seller price was very less =299THB charge the... Is great when one does n't have to return the item bck to sender demands... Within 4 weeks, it came as a second hand as “ ”. Aptemp get rejected, delivery company will eventually send the item bck to sender approved as it not! My return was rejected weeks, it will be sent back to sortation... Below for FBL rate for non LazMall items: lazada is really quite strict about companies which contact directly.
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